Frequently asked questions

Here you can see some of the most frequently asked questions

What is the application?
The application is a tool designed to help customers stay informed about delays in train traffic and manage their transport more efficiently.

How does the application work?
The application provides updates on delays in train traffic. Here you can also manage who in your organization should have access to the application, as well as who in your organization should be notified of traffic delays.

What benefits does the application provide?
The application provides increased transparency in the transport process, so that customers can track their transport in real time and share this information within their organisation, subcontractors or end customers.

Is the application easy to use?
Yes, the application is designed to be user-friendly and intuitive, so customers can quickly and easily access the information they need.

Can I access the application from my mobile device?
Yes, the application is compatible with both desktop and mobile devices, so you can stay informed on the go.

How do I register for the application?
If you have/had a personal account on our online portal that has been active after 2021, we have already given you access to the application. If you wish to access the application, someone in your organization may already have access, please check with your immediate manager. If you still need access, please feel free to contact our customer service team.

Does it cost to use the application?
It costs nothing to use if you are a CargoNet customer.

Can I cancel my notifications at any time?
Yes, you can cancel the notification at any time by going to your account settings.

Can I customize the information I receive from the application?
Yes, you can customize the information you receive from the application to suit your specific needs and preferences by going to notification settings.

How often are updates sent out?
Updates are sent out in real-time as train service delays occur that may prevent the scheduled unloading time at the terminal, so you can stay informed as quickly as possible.

How accurate is the information provided by the application?
The information the application provides is as accurate as possible, based on real-time data on train traffic from Swedish and Norwegian infrastructure managers.

Is there a limit to how many users can access the application?
There is no limit to the number of users who can access the application.

How often is the application updated?
The application is regularly updated to ensure that it functions smoothly and provides the most up-to-date information.

How can I learn more about the application?
You can learn more about the application on our website where we have video tutorials explaining the application. We also have user manuals that can help you.

Is the application available in multiple languages?
Yes, the application is available in English and Norwegian.